Questions buyers ask before ordering

Smart Medicure makes treatment equipment for chiropractors, physiotherapists and osteopaths: an automatic robotic spinal decompression table (with axial rotation), a manual spinal decompression table, automatic and manual chiropractic drop tables (fixed and height-adjustable), an electric height-adjustable multipurpose treatment table, a 3-section physiotherapy traction table, an electric osteopathy table, an automatic robotic knee decompression machine (SMK-90) and portable lumbar-pelvic, cervical and knee-peripheral drops.

Our products are designed for chiropractors, physiotherapists, osteopathic doctors and other healthcare professionals in hospitals, clinics and rehabilitation centres.

All Smart Medicure products are proudly Made in India, manufactured with precision and care at our facility in Surat, Gujarat.

Yes. Smart Medicure's quality management system is certified to ISO 13485:2016, the international standard for medical device manufacturers (certificate UQ-30465). You can read the details and verify the certificate on our Certifications page.

Automatic robotic tables, such as the robotic spinal decompression table and the SMK-90 knee machine, run programmed movements from a touch-screen PLC/HMI with live charts, so a session can be repeated the same way each time; the spinal table adds axial rotation. Manual tables give the practitioner direct tactile control and are often preferred for specific adjustment techniques.

The Automatic Chiropractic Air Drop Table uses an air compressor, which is supplied with the table, to power its drops. The manual drop tables and the electric treatment tables do not need a compressor.

All Smart Medicure treatment tables and decompression machines are rated to 200 kg. The portable drops are rated to 100 kg.

Yes, the Rexine (upholstery) colour of the cushions for most of our tables and portable drops can be chosen by the customer to match your clinic's aesthetic.

The electric multipurpose, 3-section and osteopathy tables rise and lower on an electric lift from 22 to 43 inches; the multipurpose and osteopathy tables are controlled by a foot pedal.

Yes. Fixed-height tables are built to your preferred working height, and options such as headpiece style, ankle support, castors and voltage can be specified at order. Ask us about clinic branding on the frame.

Tables and machines are typically delivered in 15–30 days depending on configuration; portable drops in about 10 days, from order confirmation.

Yes. Every Smart Medicure product comes with a 1-year warranty covering manufacturing defects.

We provide free telephone technical support for the life of every product. Call or WhatsApp +91 90995 42500 during business hours (Monday to Saturday, 10:00 to 19:00 IST).

The minimum order quantity for our products is typically 1 unit.

Request a quote from any product page, the Request a Quote page, or WhatsApp us at +91 90995 42500 with the product name and your city. We reply within one business day with a formal quotation, lead time and payment terms.

Yes. Every robotic system includes operator training by video call (programs, patient set-up and safety) plus free telephone support for the life of the system. On-site training is available on request, charged at the trainer's daily rate plus travel allowance.

The 1-year warranty covers manufacturing defects in the frame, mechanism, motors/actuators and controls under normal clinical use. Contact support with your invoice number, photos or video of the issue, and we will repair or replace the affected part. Upholstery wear, misuse and unauthorised modifications are excluded.

Yes. Visit our Surat facility by appointment, or request a live video demonstration on WhatsApp where our team walks through the table you are considering.

Yes. Every order is invoiced with GST; share your GSTIN when ordering to claim input credit. Export orders are invoiced accordingly with the required shipping documents.

A 50% advance against a proforma invoice confirms the order, and the balance is paid before dispatch. We accept bank transfer (NEFT/RTGS/IMPS, or SWIFT from abroad) and secure online payment links (cards, UPI, net banking) through our payment partner.

Yes. We ship worldwide by sea or air, fully packed and with export documentation. All prices are ex-works from our factory in Surat; freight, insurance, customs duty and all other shipping costs are paid by the buyer. Powered tables can be supplied for your country's voltage.

Tables are shipped fully packed, not assembled. Our team guides the assembly and set-up by video call at no charge, and on-site installation or training can be arranged on request, charged at the technician's daily rate plus travel allowance.

Spare parts (drops, actuators, cushions, belts, headpieces) are stocked in Surat and shipped across India and abroad, and our team supports repairs by phone and video call.

Wipe the surfaces with a soft cloth and a mild, non-abrasive disinfectant, and follow the cleaning instructions in your product manual. Avoid harsh chemicals that could damage the upholstery or frame.

Our manual drops use a ball-bearing construction for smooth, consistent performance, which keeps maintenance to a minimum. Regular cleaning and an occasional check for wear, as set out in your user manual, are generally enough.