Last updated: 28 September 2026
Smart Medicure (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from visitors to our website, prospective clients, and actual clients, particularly those located in India.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Name, email address, phone number, company name, and job title when you fill out contact forms, or enquire about products.
- Business Information: Details about your clinic (e.g., specialty, size) when relevant to your enquiries or purchases.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, including pages viewed, time spent on pages, navigation paths, frequency of visits, and other activity patterns. This includes tracking user activity and checking user activity.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Information
We collect information through various methods:
- Direct Interactions: You provide us with your personal data when you fill in forms on our website (e.g., Contact Us, Request a Quote), ask to receive product updates, provide feedback, or communicate with us directly via phone or email.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics) and search information providers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To respond to your enquiries, process your orders, provide product information, and offer customer support.
- To Improve Our Website and Products: To understand how our website is used, identify areas for improvement, and develop new products and features based on user interaction and feedback.
- For Marketing and Business Development:
- To send you information about our products, services, promotions, and news that we believe may be of interest to you, based on your stated preferences and your activity on our website.
- We track user activity and check user activity on our website, and this data may be used to understand user interests and preferences, which in turn can be used for tailoring our marketing, identifying sales enquiries and improving our services.
- To conduct market research and analysis.
- For Security and Fraud Prevention: To protect our website and systems from unauthorised access, fraud, and other malicious activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
4. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party companies that perform services on our behalf, such as website hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and may only use it for the purposes for which it was shared.
- Business Partners: In certain cases, we may share information with trusted business partners for joint marketing efforts or product offerings, with your consent.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
The service providers we use are: Vercel (website hosting and anonymous visit statistics), Resend (e-mail delivery), Zoho CRM and HubSpot (records of your enquiry), Meta's WhatsApp Business service (enquiry alerts and messages), and, only where you allow analytics and advertising cookies, Google (Tag Manager, Analytics and Ads), Meta (Pixel) and Microsoft Clarity.
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain circumstances.
- Opt-out: Object to the processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses “cookies” to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognise your browser and capture certain information. We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better website experiences and tools in the future.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address: Office 430, Silver Stone Arcade, Singanpore Causeway Road, Katargam, Surat, Gujarat 395004, India
Email: info@smartmedicure.com
Phone: +91 90995 42500
Grievance officer (Digital Personal Data Protection Act, 2023)
For any request to access, correct or erase your personal data, to withdraw consent, or to raise a grievance about how we handle personal data, contact our Grievance Officer at info@smartmedicure.com or +91 90995 42500, Smart Medicure, Office 430, Silver Stone Arcade, Singanpore Causeway Road, Katargam, Surat, Gujarat 395004, India. We acknowledge grievances within 72 hours and resolve them within 30 days.