Last updated: 28 September 2026
This Shipping and Exchange Policy outlines the terms and conditions related to the delivery of products purchased from Smart Medicure (https://www.smartmedicure.com/) and our procedures for product exchanges.
1. Shipping and Delivery
- Processing Time: Every table is made to order after your order is confirmed; see Estimated Delivery Time below.
- Delivery Locations: We ship across India and worldwide. International orders are shipped fully packed, with export documentation.
- Estimated Delivery Time:
- For Tables (e.g., Decompression, Drop, Multipurpose, Traction, Osteopathy): 15–30 days from order confirmation, depending on configuration.
- For Portable Drops (e.g., Lumbar, Cervical, Knee Peripheral): About 10 days from order confirmation.
- Please note that these are estimated delivery times. Actual delivery may vary due to carrier schedules, unforeseen logistical challenges, or public holidays.
- Shipping Costs: All prices are ex-works from our factory in Surat. Freight, insurance, customs duty and all other shipping costs are paid by the buyer.
- Shipping Carriers: We partner with reputable national and international logistics providers to ensure safe and timely delivery of your equipment.
- Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email containing tracking details, allowing you to monitor the progress of your delivery.
- Risk of Loss: The risk of loss or damage to the products passes to you upon delivery to the carrier. We are not responsible for any delays, damages, or losses incurred during transit by third-party shipping carriers.
- Inspection upon Delivery: It is crucial to inspect all packages thoroughly upon receipt and before signing the delivery receipt.
- If you notice any visible damage to the packaging or the product, clearly note the damage on the delivery receipt before signing.
- Take photographs or videos of the damaged packaging and product immediately.
- Report any damage or shortages to Smart Medicure within 24 hours of delivery by contacting our customer service team. Failure to report within this timeframe may affect your eligibility for claims.
2. Exchange Policy
Smart Medicure primarily focuses on providing high-quality, defect-free medical equipment. Our exchange policy is limited to cases involving manufacturing defects or verifiable shipping damage.
- Eligibility for Exchange:
- Products that arrive damaged during shipping (must be reported within 24 hours of delivery with photographic evidence as described under Inspection upon Delivery).
- Products with proven manufacturing defects reported within 7 days of delivery.
- Exchange Procedure:
- If your product qualifies for an exchange, please contact our customer service team immediately.
- Provide your order number, a detailed description of the issue, and relevant photographic or video evidence.
- Our team will review your claim and, if approved, will guide you through the return process for the defective/damaged item.
- Upon receipt and inspection of the returned product at our Surat, Gujarat facility, a replacement unit will be dispatched to you.
- Non-Exchangeable Items:
- Products damaged due to misuse, accident, unauthorised modifications, improper installation, or normal wear and tear.
- Products returned without original packaging or in a condition different from how they were received (unless due to an approved defect).
- Products for which the issue was reported outside the specified timeframes.
- Exchanges are not offered for reasons of buyer’s remorse or change of mind. Please ensure you select the correct product for your needs prior to purchase.
3. Contact Us for Shipping & Exchange Enquiries
For any questions regarding shipping, delivery status, or exchange requests, please reach out to our team:
Address: Office 430, Silver Stone Arcade, Singanpore Causeway Road, Katargam, Surat, Gujarat 395004, India
Email: info@smartmedicure.com
Phone: +91 90995 42500